Frequently Asked Questions
Welcome to Great Earth Vitamins & Wellness Center
We've been counseling and educating our community on vitamins, supplements, herbs, and wellness since 1987. Lois and Craig Hebert and our knowledgeable staff are always here to help — but if you need a quick answer, you've come to the right place!
🚚 Shipping
What carriers do you use?
We ship via USPS and UPS to ensure your order arrives safely and on time.
How long does delivery take?
Most domestic orders arrive within 2–5 business days after your order is processed and shipped.
Do you ship internationally?
Yes, we do ship internationally! Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country. Delivery times for international orders vary by destination.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can use that number on the USPS or UPS website to follow your package every step of the way.
What if my order arrives damaged?
We're so sorry if that happens! Please contact us right away at info@greatearthtorrance.com and we'll make it right.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of purchase. Items must be unused and in their original condition to be eligible for a return.
What items cannot be returned?
For health and safety reasons, the following items are non-returnable:
- Perishable goods (such as certain probiotics or refrigerated items)
- Sale or clearance items
How do I start a return?
Simply reach out to us by email or phone with your order number and reason for return. We'll walk you through the process and make it as easy as possible.
When will I receive my refund?
Once we receive and inspect your returned item, we'll process your refund promptly. Refunds are issued to your original payment method and may take a few business days to appear depending on your bank.
💊 Product Questions
How do I choose the right supplement for me?
That's our specialty! With over 35 years of experience, Lois, Craig, and our staff love helping customers find exactly what their body needs. You're welcome to:
- Visit us in store for a personal wellness consultation
- Call us during store hours for guidance
- Browse product descriptions on our website for detailed information
We believe in educating our customers — not just selling products.
Where can I find ingredient information?
Full ingredient lists and supplement facts are included on each product page. If you have a specific allergy or health concern and can't find what you're looking for, please don't hesitate to contact us directly.
Are your products third-party tested?
We carefully curate the brands we carry and prioritize quality, purity, and transparency. Many of our products are third-party tested — check individual product pages or ask our staff for details on specific brands.
Can I take multiple supplements together?
We always recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you take prescription medications. Our staff can also offer general guidance based on their extensive wellness knowledge.
🛒 Ordering
How do I place an order online?
- Browse our store and add items to your cart.
- When you're ready, click the cart icon and proceed to checkout.
- Enter your shipping address and payment information.
- Review your order and click Place Order.
- You'll receive a confirmation email shortly after!
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships.
Is it safe to shop on your website?
Absolutely. Our store uses industry-standard SSL encryption to keep your personal and payment information secure.
🌿 About Great Earth Vitamins & Wellness Center
Who are Lois and Craig Hebert?
Lois and Craig Hebert are the heart and soul of Great Earth Vitamins & Wellness Center. Since opening in 1987, they've dedicated themselves to helping their community live healthier, more vibrant lives through personalized wellness counseling and education. Their passion for natural health is what makes this store truly special.
Where are you located?
We're located in Torrance, California. Visit our Our Location page for the full address and a map.
What are your store hours?
Check our Store Hours page for our current hours of operation.
Can I get wellness advice in person?
Absolutely — and we encourage it! One of the things that sets us apart is our commitment to one-on-one customer education. Come in and chat with Lois, Craig, or one of our knowledgeable staff members. We're here to help you on your wellness journey.
Still have questions? We'd love to hear from you. Visit us in store, give us a call, or send us an email — we're always happy to help!